Please check our list of frequently asked questions
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Yes, the exact time must be scheduled for testing. Choose the place and time that suits you and fill out the form with your personal data. After payment by credit card /debit card/, you will receive a confirmation e-mail about the reservation for the specific date you have chosen.
In the confirmation mail there is a possibility to cancel your reservation. You can do so until the end of day of your reservation for testing. After the cancellation, there will be a promo code created and sent to you with the same value as your test price, which you (or any other person) can use as a payment for a new testing, or in case the value of your promo code is lower than new test price, as a discount for new testing. Promo code is valid for 3 months from the day you receive it.
After canceling your reservation there will be a promo code sent to you in the same value as your test price which you (or any other person) can use as a payment for a new testing, or in case the value of your promo code is lower than new test price, as a discount for new testing. Promo code is valid for 3 months from the day you receive it.
If you need to change the time within the same day no action is required. You can come later (that specific day). It is necessary to wait on the spot until people who have a time reservation for a specific time are tested (usually, it takes only a few minutes). Also, you have the option to change your reservation up to an hour before testing, by following a link in the booking confirmation email.
Yes, until your reservation you are able to change the time and date by yourself using the link in the registration confirmation email. If you need to change/move your reservation, please contact our customer support on tel:+421 2/222 000 68 or write an email to email@example.com It is necessary to communicate this request until the end of the day when your reservation is. Our personnel on the testing site is not able to process such request for you.
I made a mistake while entering the registration data (wrong number, e-mail or other personal data).
If you have entered the wrong email, telephone number or other personal data, contact us via the infoline or via email at firstname.lastname@example.org, as the staff at the testing site is not able to make such an adjustment. Also, within an hour before testing, you can edit the details about yourself via the link you received in the booking confirmation email.
Yes, we are a registered laboratory to analyze SARS-CoV-2. We are included by the Ministry of Health of the Slovak Republic in the network of laboratories that meet the requirements in accordance with the standard procedure for the provision of clinical microbiology HERE. We do issue official certificates. You can see an example of a certificate for the AG test by following the link HERE.
Yes, we do test children older than 2 years with all available tests. For AG and RT-PCR samples collection, we are using shorter test swabs (compared to adults). For all clients under 18, it’s necessary to fill out “legal representative” details and it is also necessary that this person will accompany the minor under 18 to the testing site. If you need to test children younger than 2 years, you need to consult a paediatrician to find out which testing site performs such testing.
There is no need to wait for the results. The result of the antigen test will be sent to you within 20 minutes in the form of an SMS and PDF certificate by email, If you select PCR testing, the result will also come to you by SMS (from NCZI) and PDF to email, within the guaranteed time frame.
Yes, we operate official mobile test sites (MOM) registered with the relevant Regional Public Health Office. You can see a sample form for the AG test HERE.
Yes, our certificates are fully accepted and we issue them automatically in English and German. You can see an example of a trilingual confirmation form HERE.
Upon request, we also verify the confirmation for commuters at our test sites (the form must be brought).
It is necessary to check on the official website of the country, what are the rules for traveling with an AG or PCR test. These rules vary from country to country and change frequently. For air travel, usually only the PCR test is accepted.
If you need to confirm a special form for an AG or PCR certificate, it is necessary to:
- for AG testing, bring this form printed to the collection point for confirmation,
- for PCR testing, it is necessary to send this form to email@example.com at least 24 hours before testing, so that we can prepare and send it together with the certificate.
If you did not receive an email, please check your SPAM folder. If you did not find the result there either, contact our infoline or firstname.lastname@example.org.
You can manually download the results of the PCR test into the Green Pass application from the official NZCI website, because we automatically send the results of all PCR tests from all over Slovakia to the NCZI. We enter the results of the AG test in Bratislava and Košice into the Green Pass, or to NCZI upon request and then you can download it manually into the application as well as the PCR test.
Yes, the Roche / Biosensor AG tests we use meet the test sensitivity requirements required in the EU / UK and many other countries.
Certificates are signed and stamped. Upon request, we also verify the confirmation for commuters at our testing sites (the form must be brought).