Please check our list of frequently asked questions.
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What is your procedure for AG or PCR testing? / Is it necessary to schedule an appointment?
Yes, the exact time must be scheduled for testing. Choose the place and time that suits you and fill out the form with your personal data. After payment by credit card /debit card/, you will receive a confirmation e-mail about the reservation for the specific date you have chosen.
Is it possible to pay in cash or by card at the testing site?
For testing localities situated in Bratislava, payment is only possible online via credit/debit card in the last step of the reservation process. For other testing sites, there are also other payment possibilities, which are stated on our website after clicking on the specific test locality.
How do I cancel a reservation?
In the confirmation mail there is a possibility to cancel your reservation. You can do so until the end of day of your reservation for testing. After the cancellation, there will be a promo code created and sent to you with the same value as your test price, which you (or any other person) can use as a payment for a new testing, or in case the value of your promo code is lower than new test price, as a discount for new testing. Promo code is valid for 3 months from the day you receive it.
Will you refund my money after canceling the reservation?
After canceling your reservation there will be a promo code sent to you in the same value as your test price which you (or any other person) can use as a payment for a new testing, or in case the value of your promo code is lower than new test price, as a discount for new testing. Promo code is valid for 3 months from the day you receive it.
Is it possible to change the testing time within the same day?
If you need to change the time within the same day no action is required. You can come later (that specific day). It is necessary to wait on the spot until people who have a time reservation for a specific time are tested (usually, it takes only a few minutes). Also, you have the option to change your reservation up to an hour before testing, by following a link in the booking confirmation email.